SalesHospitality
FRONT DESK PLUS
Revenue Starter Plus
Training

Front Desk Plus hotel support guide.

Practical guidance for hotel teams capturing missed revenue opportunities during everyday guest conversations, calls, walk-ins, and OTA stays.

What Front Desk Plus Is

Front Desk Plus helps the hotel capture business opportunities that are often missed at the front desk: OTA guests, calls, walk-ins, repeat guests, local companies, crews, groups, and extended-stay guests.

What Should Be Submitted

  • Corporate account clues
  • Repeat guest opportunities
  • OTA guests who may book direct next time
  • Extended-stay requests
  • Crew or project business
  • Group inquiries
  • Relocation stays
  • Local business travelers
  • Training, construction, medical, government, insurance, sports, school, or event-related stays

What Front Desk Staff Should Ask

  • What company are you with?
  • How often do you travel here?
  • Are other people from your company coming to the area?
  • How long will you be staying?
  • Do you usually book through an OTA, company portal, or direct?
  • Is this for a project, training, relocation, crew, group, or ongoing work?
  • Who handles hotel booking for your company?

How to Submit a Strong Lead

  • Guest or company name
  • Phone or email if available
  • Dates and room count
  • Reason for stay
  • Company or project details
  • Rate clues or budget
  • Urgency or decision timing
  • Notes from the conversation

OTA Conversion Guide

Look for OTA guests who may return, travel for a company, need a longer stay, mention coworkers, ask about direct rates, or say they come to the market often. Capture the clue and submit it for SalesHospitality review.

What Happens After Submission

SalesHospitality reviews the opportunity, follows up on qualified business, and may ask the hotel for rate, availability, or approval. The hotel remains in control of final rate, inventory, and acceptance.

Examples of Good Submissions

Short, specific notes help SalesHospitality understand what happened and what to do next.

A construction crew asks about weekly rates for six rooms starting next Monday.
A guest from a local company says they stay in the area every month.
An OTA guest mentions they are relocating for work and may need several more weeks.
A sports team parent asks whether multiple families can book rooms together.
A nurse or medical traveler is staying several nights and expects to return.
A project manager asks about future rooms for coworkers coming to town.

Do

  • Submit anything that may be business.
  • Include notes from the guest conversation.
  • Ask simple questions when it feels natural.
  • Add dates, rooms, company details, and contact information when available.

Do Not

  • Do not promise rates that have not been approved.
  • Do not guarantee availability.
  • Do not enter sensitive payment information.
  • Do not enter private information that is not needed.

Quick Reference

  • Name or company
  • Dates and room count
  • Why they are traveling
  • Repeat, company, crew, project, group, or extended-stay clue
  • Phone or email if available
  • Any rate, timing, or follow-up note